We conducted extensive in-depth interviews with caregivers of CMPA patients across various healthcare settings to gather detailed data on their experiences. This research helped us map out the patient journey, identifying key stages from symptom onset to diagnosis and treatment. Special focus was placed on the factors that contribute to delays before diagnosis, which directly impact patient discomfort and the timely initiation of treatment.
The project delivered a comprehensive infographic and an in-depth report outlining the key findings and identified opportunities for improvement. We also facilitated co-creation sessions with the company's internal team to develop actionable initiatives aimed at addressing the pain points discovered.
These initiatives are designed to enhance the overall experience for caregivers and patients, ensuring more effective support and treatment. By translating our research findings into practical solutions, we helped the company better support families managing CMPA and improve their overall experience.